PRIVACY POLICY
Thank you for choosing to be part of our community at Twin Creek Insurance. We recognize the value of privacy for our clients and guests. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us.
When you visit our website and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy policy that you do not agree with, please discontinue use of our site and our services.
This privacy policy applies to all information collected through our website www.twincreekinsurance.com
Please read this privacy policy carefully as it will help you make informed decisions about sharing your personal information with us.
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE USE YOUR INFORMATION?
3. WILL YOUR INFORMATION BE SHARED WITH ANYONE?
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. DO WE USE GOOGLE MAPS?
6. WHAT IS OUR STANCE ON THIRD-PARTY WEBSITES?
7. HOW LONG DO WE KEEP YOUR INFORMATION?
8. HOW DO WE KEEP YOUR INFORMATION SAFE?
9. DO WE COLLECT INFORMATION FROM MINORS?
10. WHAT ARE YOUR PRIVACY RIGHTS?
11. DO WE MAKE UPDATES TO THIS POLICY?
12. HOW CAN YOU CONTACT US ABOUT THIS POLICY?
WHAT INFORMATION DO WE COLLECT?
At Twin Creek Insurance, we respect your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, use, disclose, and safeguard your data in compliance with U.S. federal law, including the California Consumer Privacy Act (CCPA) where applicable, and the Texas Business and Commerce Code (Texas Privacy Protection Act).
INFORMATION WE COLLECT
In Short: We collect personal information that you provide to us, as well as information automatically collected when you use our website.
HOW DO WE USE YOUR IMFORMATION
In Short: We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We use the information we collect or receive:
To send administrative information to you for Business Purposes, Legal Reasons and/or possibly Contractual. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
To post testimonials with your Consent. We post testimonials on our Sites that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. If you wish to update, or delete your testimonial, please contact us and be sure to include your name, testimonial location, and contact information.
Request Feedback [for our Business Purposes and/or with your Consent]. We may use your information to request feedback and to contact you about your use of our Sites.
To protect our Sites [for Business Purposes and/or Legal Reasons]. We may use your information as part of our efforts to keep our Sites safe and secure (for example, for fraud monitoring and prevention).
To enable user-to-user communications [with your consent]. We may use your information in order to enable user-to-user communications with each user’s consent.
To enforce our terms, conditions and policies [for Business Purposes, Legal Reasons and/or possibly Contractual].
To respond to legal requests and prevent harm [for Legal Reasons]. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
For other Business Purposes. We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Sites, products, services, marketing and your experience.
PERSONAL INFORMATION YOU PROVIDE
We collect personal information that you voluntarily provide to us through various means such as email, text message, telephone, or via our website, typically when inquiring about our services or making payments. The information we collect may include:
Name and Contact Data: First and last name, email address, postal address, phone number, and other similar contact data. When you provide your phone number, you consent to receive SMS notifications from Twin Creek Insurance. You may opt out at any time by contacting us.
Payment Data: We collect information necessary to process payments, such as credit card or payment instrument numbers and associated security codes.
All personal information that you provide must be true, accurate, and complete. You are responsible for notifying us of any changes to your personal information.
INFORMATION AUTOMATICALLY COLLECTED
In Short: We automatically collect certain information when you visit our website.
We may collect device and usage data such as your IP address, browser type, operating system, language preferences, and device characteristics when you visit our website. This information helps us monitor the performance of our website and maintain its security. We also use cookies and similar tracking technologies to enhance your experience.
INFORMATION COLLECTED FROM OTHER SOURCES
We may obtain limited personal information from third-party sources, such as public databases, social media platforms (e.g., Facebook), and marketing partners. This data helps us enhance our services and communication.
HOW DO WE USE YOUR INFORMATION
In Short: We process your information based on legitimate business interests, your consent, or our legal obligations.
The information we collect is used for the following purposes:
To Provide Services: We use your data to manage your insurance policies, process payments, and offer customer support.
To Send Administrative Information: This includes updates about products, services, or changes to our policies.
To Post Testimonials: With your consent, we may post testimonials that include your personal information.
To Request Feedback: We may request feedback on our services to improve customer satisfaction.
To Protect Our Website: We use your data to ensure the security of our website and systems.
To Comply with Legal Requirements: We may use your information to comply with applicable laws and respond to legal requests.
HOW WE SHARE YOUR INFORMATION
In Short: We only share information with your consent, to comply with laws, to protect your rights, or to fulfill business obligations. We will never share, trade, or otherwise sell your personal information such as Phone numbers and SMS consent to third parties under any circumstances
We only share and disclose your information in the following situations:
Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the Sites, which will enable them to collect data about how you interact with the Sites over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content and better understand online activity. Unless described in this Policy, we do not share, sell, rent or trade any of your information with third parties for their promotional purposes.
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
Business Partners. We may share your information with our business partners to offer you certain products, services or promotions.
SMS Consent. SMS opt-in and Phone Numbers for the purpose of SMS will not be shared with third parties, vendors, business partners, and affiliates for marketing purposes.
GOOGLE MAPS
Yes, we may use Google Maps APIs on our website to provide location-based services. By using our website, you agree to Google Maps’ Terms of Service. More information about Google’s privacy practices can be found in their privacy policy. This website, mobile application, or Facebook application uses Google Maps APIs. You may find the Google Maps APIs Terms of Service here. To better understand Google’s Privacy Policy, please refer to this link.
By using our Maps API Implementation, you agree to be bound by Google’s Terms of Service.
For a full list of what we use information for, please see the previous sections titled “Use of Your Information” and “Disclosure of Your Information.” You agree to allow us to obtain or cache your location. You may revoke your consent at anytime. We use information about location in conjunction with data from other data providers.
The Maps APIs that we use store and access cookies and other information on your devices. If you are a user currently in the European Union, please take a look at our EU User Consent Policy.
COOKIES AND OTHER TRACKING TECHNOLOGIES
In Short: We may use cookies and similar tracking technologies to enhance your experience.
Cookies are small data files that are placed on your device when you visit our website. We may use cookies to understand your preferences and provide a more personalized experience. You can modify your browser settings to decline cookies, though this may affect your ability to use some features of our website.
HOW LONG WE KEEP YOUR INFORMATION
In Short: We keep your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
We retain your personal information for as long as necessary to provide you with our services, fulfill legal obligations, and resolve disputes. Once we no longer have a legitimate business need to retain your data, we will either securely delete it or anonymize it.
HOW WE PROTECT YOUR INFORMATION
In Short: We take appropriate security measures to safeguard your personal information.
We use administrative, technical, and physical security measures to protect your data from unauthorized access or disclosure. However, please note that no method of transmission over the Internet is completely secure, and we cannot guarantee the absolute security of your information.
YOUR RIGHTS UNDER TEXAS AND U.S. LAW
In Short: You have the right to access, update, or delete your personal information in accordance with state and federal laws.
As a resident of Texas or another U.S. state, you have the right to:
- Access the personal information we hold about you.
- Request corrections to your personal information if it is inaccurate or incomplete.
- Request deletion of your personal information unless it is required for legal reasons.
- Opt out of receiving marketing communications at any time.
If you would like to exercise any of your privacy rights, please contact us using the details provided at the end of this policy.
HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Sites is at your own risk. You should only access the services within a secure environment.
DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect personal information from children under 18.
Our services are not intended for children under the age of 18. If we learn that we have collected personal information from a minor without consent from a parent or guardian, we will delete that information as soon as possible.
UPDATES TO THIS POLICY
In Short: We may update this policy as necessary to reflect changes in our practices or to comply with legal requirements.
We will post any updates to this policy on our website and indicate the date of the latest revision. We encourage you to review this policy periodically to stay informed about how we protect your data.
HOW TO CONTACT US
If you have any questions or concerns about this privacy policy, please contact us:
Twin Creek Insurance
13578 US Hwy 87 W
La Vernia, TX 78121
Phone: 210-338-5002
Email: service@twincreekinsurance.com